Terms & Conditions

By accessing our website (PetFood4U.lk), creating an account, or placing an order via our online checkout, telephone, or WhatsApp (+94 76 661 0039), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

• Operating Entity: PetFood4U.lk, Battaramulla, Sri Lanka.
• Official Contact Email: petfood4u.lk@gmail.com
• Official WhatsApp / Helpline: +94 76 661 0039

All prices listed on PetFood4U.lk are denominated in Sri Lankan Rupees (LKR / Rs.) and include local duties.

• Price Accuracy: While we make every effort to display accurate pricing, in the unlikely event of a technical typographical error, we reserve the right to notify you and offer the option to confirm at the correct price or cancel for a 100% refund.
• Daily Order Cut-Off (12:00 PM): Orders confirmed before 12:00 PM noon (Monday to Friday) are processed and handed to Sitrex Courier on the same afternoon. Orders placed after 12:00 PM or during weekends/holidays are dispatched on the next business day.
• Stock Availability: All pet food bags and veterinary formulas are subject to distributor availability. If a chosen flavor is temporarily out of stock, our team will promptly contact you via WhatsApp with alternative options or instant cancellation.

We offer two secure payment options for all orders:

• PayHere Online Payment: Pay securely using Visa, MasterCard, American Express, or digital wallets via 256-bit SSL encrypted gateway.
• Cash on Delivery (COD) Handover: Customers have the option to pay cash directly to the Sitrex courier rider upon arrival at your doorstep.

All shipments across all 25 districts of Sri Lanka are fulfilled exclusively through our official logistics partner, Sitrex Courier Service:

• Operating Schedule: Courier collections and deliveries operate strictly on Monday to Friday.
• Weekends & Holidays: Dispatches and deliveries DO NOT operate on Saturdays, Sundays, and Public / Mercantile Holidays.
• Recipient Contact: The delivery rider will call the telephone number provided during checkout. Please ensure your contact phone is reachable during delivery hours.

Pet health, safety, and customer satisfaction are guaranteed under our official 3-Day Return Policy:

• Notification Window: Any return, replacement, or transit damage claim must be initiated via WhatsApp (+94 76 661 0039) within 3 calendar days of parcel receipt.
• PetFood4U Bears Courier Cost (Store Fault): If an item arrives punctured, damaged, expired, or if the wrong flavor/variant was sent, PetFood4U pays 100% of return pickup and replacement delivery fees.
• Customer Bears Courier Cost (Exchange / Preference): If you wish to switch flavors or sizes due to personal preference, the customer covers Sitrex Courier return delivery charges.
• Mandatory Condition Inspection: All returned goods undergo condition inspection upon arrival at our Battaramulla hub. Items must be in original, unopened, factory-sealed packaging with tags intact. Opened or used food items cannot be accepted.

Customers opting for automated recurring deliveries (1, 2, or 3 months) benefit from guaranteed inventory reservation:

• Automated Reminder: You will receive a WhatsApp confirmation notice 3 days prior to your monthly dispatch.
• Full Flexibility: You may pause, skip a delivery, change your pet's food flavor, or cancel your recurring order at any time without fees before the 12:00 PM cutoff on dispatch day.

PetFood4U.lk sources 100% authentic stock from authorized brand distributors (Royal Canin, SmartHeart, Me-O, Classic Pets, etc.). To the fullest extent permitted by law:

• PetFood4U shall not be liable for adverse reactions, allergies, or veterinary costs resulting from improper pet feeding, sudden food switching without gradual transition, or individual animal sensitivities.
• We are not liable for transit delays caused by extreme weather, natural disasters, national curfews, or road closures beyond the reasonable control of Sitrex Courier.

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

In the event of any concern or dispute, we encourage customers to reach out to our dedicated support helpline via WhatsApp (+94 76 661 0039) for prompt, friendly resolution.