Frequently Asked Questions (FAQs)

You can order authentic pet food online with Islandwide Cash on Delivery (COD) across all 25 districts of Sri Lanka right here on PetFood4U.lk. We deliver dry dog food, puppy nutrition, adult cat food, kitten meals, and clumping cat litter to your doorstep with our official courier partner, Sitrex.

We dispatch orders Monday through Friday via Sitrex Courier Service. Greater Colombo and Western Province deliveries generally arrive within 24 to 48 hours. Outstation deliveries (Kandy, Galle, Matara, Kurunegala, Jaffna, etc.) take 2 to 4 business days.

Yes, 100% guaranteed! We strictly source our inventory directly from authorized brand importers and Sri Lankan licensed manufacturers (such as SeePet Animal Care, Super Feed, Drools CitiHealth, SmartHeart, and Me-O). Every bag has verifiable batch codes, manufacturing stamps, and long expiry dates.

We accept:

• Cash on Delivery (COD) — Pay Sitrex courier agent in cash upon arrival.
• Credit & Debit Cards — Visa, MasterCard, and Amex via PayHere 256-bit secure gateway.
• Direct Bank Deposit / Transfer — Available upon request with WhatsApp slip confirmation.

Absolutely! You can message our customer support team directly on WhatsApp at +94 76 661 0039 with your desired pet food items, weight, and delivery address. We will confirm your order within minutes.

We offer a 7-day return/replacement window for any incorrect or damaged items received. Please view our full Return & Refund Policy for details.