Privacy Policy
Your privacy and your pet's information are treated with the highest level of care. Learn how PetFood4U.lk securely collects, uses, and safeguards your data.
Who We Are & Scope of Policy
This Privacy Policy applies to PetFood4U.lk (located at 34/2, (619D), Rohana Mawatha, Subuthipura, Battaramulla, 10120, Sri Lanka). We operate this online pet supplies store powered by Shopify to provide Sri Lankan pet parents with premium nutrition, healthcare, and pet essentials.
By browsing our website, placing an order, or communicating with us via WhatsApp, phone, or email, you consent to the practices described in this Privacy Policy.
Information We Collect
We only collect information necessary to fulfill your pet food orders and deliver exceptional customer care:
- Customer Contact Details: Full name, doorstep delivery address, district, phone number, and email address.
- Order & Transaction Details: Products purchased, package sizes, recurring subscription cadences, and transaction values.
- Payment Transaction Data: Encrypted payment confirmations from official checkout gateways (PayHere, Cash on Delivery).
- Pet Health & Profile Data (Optional): Your petโs name, species (dog/cat), breed, age, and dietary requirements shared to help recommend appropriate food variants.
How Your Information is Used
- Order Fulfillment & Doorstep Delivery: Sharing your delivery address and phone number with our official courier partner, Sitrex Courier Service, for dispatch and rider delivery calls.
- Payment Processing & Fraud Prevention: Validating electronic payment transactions via 256-bit encrypted channels to prevent fraud and expedite order dispatches.
- Automated Order Notifications: Sending SMS and WhatsApp dispatch notifications, Sitrex tracking numbers, and delivery status updates.
- Customer Support: Answering pet nutrition queries and handling replacement or return requests on WhatsApp (+94 76 661 0039).
Data Security & Confidentiality Guarantee
We Never Sell or Rent Your Data
Your personal information, phone number, and pet details are strictly confidential. We do not sell, rent, or trade your personal data to any external marketing agencies or advertisers.
All financial transactions through payment gateways (PayHere, Online Cards) are encrypted with industry-standard 256-bit SSL security. PetFood4U does not store raw credit card numbers on our servers.
Authorized Service Partners
We only share essential operational data with trusted service providers:
- Shopify: Cloud e-commerce infrastructure and encrypted order management.
- Sitrex Courier Service: Package delivery partner receiving recipient name, delivery address, and telephone number.
- PayHere: Central Bank of Sri Lanka approved online payment gateway partner.
- Meta / WhatsApp: Communication platform for customer service inquiries.
Your Privacy Rights & Data Control
Under applicable data protection standards, you have full control over your personal data:
- Access & Review: Request a copy of the personal data we hold about you.
- Correction: Update your delivery address or contact number at any time.
- Deletion: Request the deletion of your customer account and order records.
- Opt-Out: Unsubscribe from marketing promotions or coupon SMS broadcasts at any time.
Privacy Inquiries & Data Requests
For any privacy questions, data updates, or account inquiries, please contact our Data Protection Officer:
PetFood4U.lk • 34/2, Rohana Mawatha, Subuthipura, Battaramulla, Sri Lanka