Shipping & Delivery Policy
Fast, safe, and reliable pet food delivery across all 25 districts of Sri Lanka powered by our official courier partner, Sitrex Courier Service.
Courier Operating Days & Dispatch Schedule
Please note that Sitrex Courier Service operates on all standard business days (Monday to Friday). Dispatches and courier deliveries DO NOT operate on weekends (Saturdays and Sundays) and Public / Mercantile Holidays.
Orders placed on Friday afternoon, Saturday, Sunday, or during public holidays will be processed and handed over to Sitrex Courier on the very next business working day.
Our Official Courier Partner: Sitrex Courier Service
At PetFood4U.lk, we understand that pets need their meals on time without interruptions. To guarantee prompt and secure handling, all our deliveries throughout Sri Lanka are shipped exclusively via Sitrex Courier Service.
- Doorstep Delivery: Sitrex couriers deliver directly to your residential or business address across all 25 districts.
- SMS & WhatsApp Notifications: You will receive real-time notifications with your Sitrex tracking number once your package is dispatched from our Colombo fulfillment hub.
- Secure Handling for Heavy Bags: High-capacity pet food bags (10kg, 15kg, 20kg) and heavy cat litter sacks (5L to 25L) are packed in heavy-duty waterproof polybags to ensure maximum protection during transit.
Delivery Timelines by Region
| Delivery Region | Covered Areas / Districts | Estimated Delivery Time* |
|---|---|---|
| Western Province | Colombo 1โ15, Greater Colombo, Dehiwala, Nugegoda, Gampaha, Negombo, Kalutara, Panadura | 1 โ 2 Business Days |
| Major City Hubs | Kandy, Galle, Matara, Kurunegala, Ratnapura, Kegalle, Gampaha outstations | 2 โ 3 Business Days |
| Islandwide Outstation | Anuradhapura, Polonnaruwa, Jaffna, Trincomalee, Batticaloa, Badulla, Nuwara Eliya, Hambantota, Monaragala, etc. | 2 โ 3 Business Days |
Islandwide Delivery & Shipping Charges
100% Free Islandwide Delivery
We are currently offering FREE Islandwide Doorstep Courier Delivery on all orders across all 9 provinces in Sri Lanka!
Accepted payment methods at checkout include PayHere Secure (Visa, MasterCard, Amex) and Cash on Delivery (COD) upon doorstep arrival.
Order Cut-Off & Processing Window
- Morning Cut-off (12:00 PM): Orders confirmed before 12:00 noon (MonโFri) are packed and handed over to Sitrex Courier the same afternoon.
- Afternoon Orders: Orders placed after 12:00 noon will be dispatched the following business day.
- Weekend & Holiday Orders: Any order received from Friday 12:01 PM through Sunday midnight will be prioritized and handed to Sitrex Courier on Monday morning.
Tracking Your Order & Delivery Day Protocol
Once your order is picked up by Sitrex Courier, we will provide you with your Sitrex Airway Bill (AWB) tracking number.
- Courier Call: The Sitrex delivery rider will call the contact number provided during checkout before arriving at your location. Please ensure your phone is reachable.
- COD Orders: For Cash on Delivery, please have the exact cash amount ready to ensure a swift handover.
- Package Inspection: Please check that the outer seal and packaging are intact before signing the courier slip.
Have Questions About Your Delivery?
Need urgent dispatch or have special delivery instructions? Our Colombo support team is ready to assist on WhatsApp.